Report to the CISO. Lead a 3-person IR team (plus observability hiring) that commands SEV1/2, federates SEV3/4 to service owners, and runs problem management, client SLA reporting, DR exercises, and observability standards across on-prem and cloud.

Selected Contributions:

• Led MX from a 3-person IR bottleneck to federated incident ownership: onboarded 15/15 engineering teams to incident.io months ahead of plan and raised SEV3/4 command by service owners from ~40% to 70%+
• Commanded SEV1/SEV2 response on a fintech data platform, including a platform messaging failure with cross-customer impact; SEV1 time-to-mitigate fell from 13.6 hours to 1.6 hours over one quarter
• Drove problem management so repeat production incidents fell from a 6/month peak to ≤1/month; closed 183 corrective actions in a quarter
• Turned a change-window SEV1 into a monthly maintenance SOP, blast-radius templates, and IR go/no-go on high-blast-radius changes, with load-balancer availability holding 99.99%
• Designed and ran live DR exercises with large FI clients: a primary↔DR site switch in 1h52m, then a production traffic-bleed that demonstrated RTO <6h and RPO ~0
• Built MX observability under the CISO org (Golden Signals standards, operational-resilience assessment, coverage scoring, hiring) and shipped AI-assisted RCA/hygiene tooling that cut post-incident write-up from days to hours

Owned ingress for MX customer-facing applications across on-prem and cloud (AWS/GCP). Built Golden Signals monitoring, led Datadog APM adoption, and ran traffic-shift mitigations that cut SLA credit payouts 95%.

Selected Contributions:

• Cut SLA credit payouts 95%, from $400,000 in FY23 to $4,000 in Q1 2024
• Built the load-balancer Golden Signals dashboard, moving detection from days to minutes
• Onboarded 8+ applications to Datadog APM with span attribution for faster RCAs
• Mitigated multi-region outages with traffic shifts in under 5 minutes

Tiger team that rebuilt PayPal Command Center observability around SLIs, with alerting that surfaced incidents before large TPV impact.

Selected Contributions:

• Cut mean time to detect by five minutes by turning SLIs into Command Center alerts and visualizations
• Caught incidents early enough to mitigate before large TPV impact

Designed user-facing web apps for realtime merchant performance and alerts. Owned code reviews and release cycles.

Selected Contributions:

• Led debugging of merchant-impacting production issues
• Provided company-wide JavaScript support and organized community events
• Promoted to Staff after exceeding expectations for 3 years

Designed and architected products in digital collaboration space, focusing on scalability.

Managed developers, implemented MVC in front-end with Backbone.js for reliable applications.

Selected Contributions:

• Interfaced with clients like PayPal and MPAA, exceeding expectations

Associate of Applied Science in Computer Programming/Analytics (2009) - Pima Community College, Tucson, AZ
Honors: Webby Award Honoree 2013 • CIW Site Development Associate 2012 • Addy Tucson Gold & Best of Show 2011 • Addy Tucson Silver (2) 2011 • PSAid.org First place 2010 • Webby Award Honoree 2010 • Boy Scouts of America, Eagle Scout 2007